12 August 2020 / 10:00 - 11:00
Webinar, London BST, UK
In recent months, there’s been a dramatic increase in online traffic and sales for many brands. However, many businesses are not equipped to effectively deliver optimised digital experiences that drive conversion and customer retention, which has led to missed opportunities.
Long term, predictions are that this shift in consumer behaviour - opting for more online purchase - is likely to outlast the crisis. This highlights the importance of shifting focus from purely acquisition, to looking at optimising the end-to-end customer journey to keep customers coming back again and again.
In this webinar, along with our guest speaker Eoghan Beecher (Digital Fundraising Manager for Shelter) we’ll be sharing insights and guidance, on how to deliver the seamless digital experience your customers expect, and boost conversion while increasing the lifetime value of customers.
Joel has eight years of experience in delivering transformational customer experience (CX) strategies, business optimisation solutions for clients, and managing marketing agency operations.
A commercially minded and strategically confident senior marketer, Osh's role is to fully understand business needs, both operationally and strategically; and to provide insights, experience and solutions which help clients to unlock digital growth.
Eoghan is a digital professional, who has worked on both established and growing products, with significant experience in planning and implementing engagement strategies and campaigns, with a key focus on agile management of digital projects and cutting edge technology.
Nick has a wealth of digital experience both agency and client-side. He has managed large teams of designers and researchers, basing his approach on a combination of theory, principles, and research on what actually works. He joined House of Kaizen during lockdown to focus on research.
You'll receive a confirmation email with the Webinar link